New Park Manor

Super family friendly, excellent staff, lovely food. Amazing pools and lovely grounds, our daughter loved the play ground with zip wire

Excellent hotel for families. Lovely grounds with deer and ponies. Indoor/outdoor heated pools and jacuzzis. Great staff and facilities for children! Recommend highly!

This hotel is in an amazing location and has great grounds and facilities, but is let down by a couple of factors: - It’s a family hotel which has as a main selling point free childcare. This childcare wasn’t available when we checked in. It seems this is pretty regular. The childcare facility doesn’t have enough staff to cope with demand. As we went there as a family and wanted some time, this was key. We were eventually given some childcare, not at the time we wanted though, because of a cancellation. If you are going for the childcare BOOK IT AT THE SAME TIME AS THE ROOM. Same goes for the spa. Not enough staff, so no availability at all. - The hotel itself is tired. It needs a revamp. Loose fixtures and fittings, tired decor. An overhaul is needed if it wants to call itself a luxury hotel. However, I would recommend for families with small children as the whole thing is set up for them. Just book everything in advance.

Outside/inside pools were good. Hotel carpet needed hoovering although room was clean and bed was comfortable. Breakfast was good but service a bit slow and tables were left cluttered and messy for a long time after diners had left. The main problem was that the hot/cold indicators were missing/had fallen off of the shower which meant that I scalded my hand testing which was which - the water was VERY hot and if it had been a child or elderly person it would have been very dangerous. It was reported to reception who said they would ask a maintenance person to gave a look.

A fabulous family friendly hotel with something for everyone. As soon as we arrived we felt welcomed, the lady who greeted us couldn’t have been more helpful. We have two children under 10, they both had plenty to do with outdoor space featuring climbing facilities, a football goal, along with other outdoor activities. The kids cinema/play room is a master stroke, connecting to the children's restaurant which allowed children to eat first before we adults had our own time to relax and eat whilst the children played. The hotel grounds are picturesque and the spa/swimming pool overlooking the paddocks is simply stunning. To top it off we discovered this hotel is part of a chain with others alike around the country. Highly recommended.

Fantastic hotel, location, facilities etc we would definitely stay again only put off is children and having children’s stuff all over lawns etc but that’s our choice

Very friendly and helpful staff, good amenities for children. Personally, wouldn't call it luxury however does live up to 3stars. Food was unexpectedly good - would choose to stay again

I love the setting and it is family friendly. But service is quite slack, with a Sense of nothing being urgent. The front desk although friendly had very little information on local cycle routes despite saying so in the information pack.