The Residence Tunis

Overall the Resort was real nice. All Staff around the resort very lovely, welcoming and helpful. Breakfast was good, just at times we found the food replenishment to be bit slow. No half board etc options available, Al-arcate only for lunch and dinner which was fairly pricey but nice food. I am only giving 4* and not 5 because of 2 reasons. Outdoor pool very cold. Indoor pool for children only restricted between 8-10am and 12-2pm. Very hard managing around a 2yr old with his nap etc. One major downside was the Burkini ban. Being a muslim and being in a muslim country we did not expect this. Unfortunately my wife was not allowed in pool with me and my son so was not able to fully enjoy it. They allow muslim women to walk around whole grounds in hijab (scarf) but not in a pool which i found bemusing. Feedback given to manager who was really nice. Gave a Olive oil bottle (from hotel grounds) as a gesture to take back. Manager mentioned they will feedback to hotel chain execs on Burkini issue however i will not hold my breath with this being taken off. I would probably avoid this hotel for muslims as coming across as not so muslim freindly with the burkini ban. My advice to management was either fully allow burkini as you are a muslim country or allow burkini for certain times of the day. Secondly, the kids play room open only between 9-5pm for 3 yo only. We were given an exception but the 5pm finish meant we could not fully use the facility as we were out during the day.