The Ritz-Carlton, Koh Samui

It was a very memorable trip with a surprise anniversary celebration for us. The kids club was also well-equipped, so the whole family was able to enjoy their stay at the hotel. What I would like to see improved is that the transportation within the hotel is limited to buggies, and we waited nearly 30 minutes for the buggy to come when we returned to our room from the pool. It may be unavoidable since it's the off-season. However, there is no doubt that the sea is beautiful and it is a wonderful hotel.

Everything here is wonderful. The breakfast buffet is lovely, service exceptional and the beach and pool area never felt crowded. The beach is a bit rocky, so if you have small children you’ll prefer the pool.

This is a beautiful resort very spread out and very isolated. In the very north of the island. I'm handicapped with difficulty walking. to get anywhere You have to call and get a buggy ride. This was quite annoying as every time we wanted to go anywhere we had to wait in the hot sun usually with other people Vying for the first buggy that would show up. We did find it isolated, but perfect for the vacation that my family needed to reconnect. It was also very inconvenient to get to town and other parts of the island where there was more action, and we always found the shuttles to be full, which created anxiety never knowing if we'd have to book a private ride to go anywhere. The staff were quite good. Karl is the general manager who did a great job taking care of us personally, I was disappointed with the condition of the pool and especially the lounge chairs in the cushions , the beach area was not maintained at all and sorry to report that the condition of the cushions and the lounge chairs were disgustingly dirty. I know the warning the beaches made out of seashells and very difficult almost impossibly painful to walk without shoes. There is no place to swim in the ocean at this resort for anyone wanting to have more excitement variety entertainment I would find a place closer to town.

The property is great however the service is poor and way way below Ritz Carlton standards Buggies took 30 mins for pick up every time we called for it. Pasta had carrots. The beach is a pebble beach whereas if you go to areas like ark bar, the beach is a perfect sand beach. We requested buggy driver to stop at one of our rooms to check if we had left our one of our child's stuff, he didn't budge and told us ' when in Thailand you only follow'. Overall I would not go back to this property again.

My family of 3 stayed 6 nights over Easter 2023 at a terrace suite. Our suite, the grounds, spa village, facilities and pool were beautiful and well-maintained with friendly service. We ate every meal and every snack at the Ritz and got food poisoning on two occasions. On night 5, our 10yr old got food poisoning after eating a burger from the kids menu room service. She threw up for over an hour. On night 6, I got food poisoning after eating fried rice and noodles from Luk Yu. I barely slept having had to go to the bathroom all night. At any establishment at any price, we need to be able to trust the food quality, especially from the kids menu. At the Ritz, we certainly expect better. Messages to the hotel and Marriot guest services have gone unanswered. Beautiful hotel if you want to have a look. But hard to stay if even the cooked food cannot be trusted.

The property is an unique experience over the hills in a private beach. We got upgraded to the ultimate villa which is a top-notch phenomenal accommodation with an infinity pool. The staff service is top-notch in terms of attentiveness. The resort managers will come and say hi to you and talk to you about your experience and how to plan your day. The beach is OK for swimming. It is a ultimate resort for couple ratter than family with a very quaint ,relaxing experience ; away from the hustle where the nightlife is. It is situated in a very close proximity to the pier for snorkeling trip as well as to the airport. Overall I would highly recommend this resort again.