Zenseana Resort & Spa

Wen i came in may,it was fantastic, this time round my room wasn't like it was in may,wen i went with family, got lots off mosquitoes bites, room was pretty dusty, wen cleaning was done,

So good. My family feels so good. And breakfast is reasonable.

For this hotel we had mixed feelings. We were not satisfied with our stay at this hotel from the moment we were checking in, there was another family that was checking in and about 4 to 5 staffs that were dealing with them because they were having issues with the guest. When finally it was our turn to check in the staff took a long time with the process and we tired from the long flight and bus ride from the airport. After we were check in because they were short staffed we were not helped to our room or given a room tour. We got a room that was all the way at the end of the hotel and the shape of the hotel is like a huge C where the elevator was located at one end and our room located at the other end so to get from the elevator to our room we had to walk long hallways and turn 3 corners, it didn't seem much at first but where we came back from full day island trips the walk just takes more out of me. The room we got was really small and there was just room for our luggage and then there's the bed, there was also no view from our room. The only thing we liked about the hotel was how close it was to Bangla road and Patong beach. Also if you stay at this hotel and are booking trips to any islands you should book with Nina that is located at this hotel lobby, she is really patient and helpful when booking our trips and we enjoyed every trip that we booked with her.

We have two rooms in a suite, very convenient for a family and price is reasonable.

Nice place, nice amenities, nice location but Woefully understaffed. Absolutely to have housekeeping get to my room no earlier than 5pm as late as 7pm my entire stay. Get frustrated and ask for the linen and toiletries so that you can atleast service the room yourself and you get a big NO..... So lol don't have your baby upchuck on the bed or spill wine in the room cause them you need to sit and fester in it until the housekeeping can get to you every evening...... Sorry but this was unacceptable..... Great Gym very nice! But for the love of everything hire more housekeeping staff!

The hotel was really clean. We booked a 2 bedroom suite, I thought the room would be bigger as per the pictures. The common area was actually really small with just 2 stools, so don’t go expecting a communal space with your family/ friends when booking it. We stayed for 5 nights, toiletries were only topped up on the 3rd day. Some days the room’s floor wasn’t really swept well. We saw remnants of their broom in our room. Hair on the bathroom floor also wasn’t cleared throughout our stay, so beats me what housekeeping was doing with our room.