Moonlight Cottage Phuket

It started just 1 hour after landing....got to the cottage around 12 pm...the checkin time was 2 pm, although I didn't inform I requested an early checkin on site as all the room were unoccupied but to my surprise my request was shot down rather rudely stating rooms will be cleaned first and clearly no room was occupied and 2 rooms were already cleaned, I again called and explained my condition that I had an overnight flight my 2 kids 1 and 4 years old are hangry and irritated and after vociferous requesting he checked me in after 15 minutes. The location is remote and the cottage is understaffed only one cleaner one time for the whole day. The same day I inquired for breakfast but it was not available the next day surprisingly due to whatever reason. Now the big problem starts , there are n number of red ants roaming in the premises, as I had young child and infant there is bound to be food on the floor, when we returned late night after exploring my room was swarming with red ants , I knocked multiple times at the owners door, also rang the bell outside but he didn't even come out, was clearing the ants with a broom and towels for 1.5 hrs, some 9.2 rated cottage I booked. Ruined my 1st day royally. Would strongly advise families to stay away from this place, adults or solo travellers can get by. PS : on the day of checkout I had an early morning island tour so requested the owner to keep our luggage inside their store room as we will be leaving by 5 in morning, He sa

This place is really quaint and set in a beautiful area. The waterfall is nearby (if you want to walk 20 mins) and a humane elephant sanctuary is close by as well. We went to both and the hotel was convenient for this. The owners are quite nice, they live on the compound and have two cats and children. They were accommodating and humble.