Novotel Phuket Kamala Beach

The hotel was very outdated and dirty. We didnt sleep comfortably as it was very itchy to sleep on the bed during the first night (We suspected it was dust-mite) We asked the hotel to change the bedsheet and the second night was okay. The kids club was dirty and really rundown as well. A lot of mosquito and ants in the kids club. Also the overall facility was dirty and outdated. The staffs were the best part as they were helpful and friendly. However the front staffs requested as to pay for the room on spot (the room was paid on hotels.com prior to the arrival) and it took us ~20 mins to explain and show them the payment receipts ...etc. Also two groups of guests checked in at the same time with us and both got upgraded as they booked directly with the hotel. We were told that they do not upgraded bookings made via third party.