Krabi La Playa Resort

We read good reviews about this place, but unfortunately, the day we arrived the city had an electricity shortage, so no energy until 5:30 pm. The weather in Krabi is insanely humid and hot, so we were melting. When we entered the room the smell was moldy, super hot and so noisy because we had a pool view like most of the rooms. With too many kids, we could not get any rest even with the windows closed. On the way to the room, we saw that the place was not clean at all, with a tray with dirty plates outside of the room. And the bed in our room had a stain, overall this is an old construction but not well maintained. If you are traveling to have some rest, this is not the place at all, this is family-oriented which is annoying for someone looking to have some peace. Also, breakfast is very average, they have options but not a good taste, food is very oily and fatty.

A nice resort for family. Nice swimming pool. Food also quiet nice and reasonable price

I am absolutely disgusted with my reservation here. We booked a 3 bedroom apt to be given 2 sep rooms-with young children. The door between the rooms would not open properly and my son got insured as the door swung back at him. Management are diabolical. Can’t and won’t help. Had to move rooms to be given a 2 bedroom apt. Food is mediocre. Bugs on salad at breakfast. Staff don’t listen when you order - 3 times I was given completely the wrong item, I don’t know why we kept going back. Pool bar prices are astronomical. Air conditioning leaks / floods on the floors, every day we saw maids mopping various rooms. I’ve been trying to complain through Expedia for the last few weeks and the hotel are not getting back to Expedia. Or perhaps Expedia are every bit as rubbish as this hotel. Ridiculous. I would NOT recommend this hotel. I also paid for a 3 bedroom apt and was given a 2 bedroom, and at the moment, no reimbursement.

The staff did not care about customer service and incompetent. We booked an airport transfer which never arrived. We were denied gold member privileges. Our family booked a 3 bedroom suite in which we were issued two keys and denied extra keys without a deposit. At no time did the manager or assistant manager apologize bur instead responded in a passive aggressive attitude with a fake smile. The facilities were adequate but all services including room service stops at 7pm.