GLOW Ao Nang Krabi

Sadly this property was not our best choice for our trip, and quite disappointing as noisy due to it being child friendly, and no sun in the afternoon. in need of some TLC

I booked a family suite of this hotel and it was not what I expected. It was quite dirty and looked like it hasn't been mopped for days, stains on bed sheets and blankets, stains on toilet paper, smelt bad in the room and fan was loud. When I brought it to their attention with the toilet paper at first they just changed the roll for me and after I had mentioned all the complaints with photos and videos, they agreed to refund me the remaining nights but still charged me for the first night which I was quite surprised with since the conditions of this room was in such bad shape.

Great location, easy access to everything, kids love the pool however room quite sandy even after being probably express cleaned as our family of 4 stayed there for 4 days

The internet connection was basically non existent, the pool was covered in kids everyday, breakfast was not good, the egg lady was awesome but the other hot food tasted like leftovers, the elevator would stop at every floor all the time (to the point where it was faster to take the stair) probably from kids always pressing all the buttons. Our doorbell would go off in the morning for no reason. Our room would barley get cleaned or restocked they would just remake the bed and we were staying there for 10 days so it got pretty grimly in there, no wiping our bathroom counter or cleaning the floors, no new hand towels for half the time we just had small bath towels, they forgot to refill our toilet paper a few times and we just had to grab it ourselves. We booked it because it was rated higher than the hotel we were staying at before it but I really don’t understand why, maybe if more people said it was good for kids and family’s not couples then I would have known to not book there without option of a refund.

Great location. Great pool and pool bar service, good food. Stayed with a group of 9 including kids. Very accommodating. Would stay again