BlueSotel Krabi Ao Nang Beach

Being a gold member, there was a free upgrade option (of course upon availability which we understood). Moreover we paid for a higher tier room (not the cheapest) and it was my birthday (some hotels would give a free upgrade regardless). Staff said hotel was full but ended up saying she upgraded us to highest floor (level 7). Room was exactly what we booked so there's no decent upgrade. We found a pile of hair in the cupboard too, not really hidden in a corner and it was very obvious once you open the cupboard. There was free wifi but we couldn't log in despite given the username and password. There was no hot water. Water pressure was pathetic too. They insisted to send our luggage up to our room. We waited for 45mins, nothing. Called them. Still nothing. Ended up leaving the room (we were supposed to be in isolation pending the PCR results) but we needed our things in the luggage. Our luggage was hidden behind another pile of luggage so they had clearly forgotten about it. Understand they could be short of staff or training but the economy is recovering. They should really relook into their service and cleanliness. By the pool, if you are booking, go for the mountain view instead of pool view. Pool view is boring, unless you're looking out for your kids.