SN Plus Hotel - SHA Plus

It is always a risk moving away from an established brand who consider these matters as a given. The windows are not sound proofed. They gave me a lovely room on the 7th floor and I had arrived from Bangkok after a long drive. As I lay down to rest the traffic and the construction on the road and nearby property being developed didn't allow me to rest. This is with the windows closed! They moved me to a room on the opposite side which was alot quieter but the view was far from beautiful. There is a night karaoke bar not far from the hotel and the sound of very drunk and very bad singing comes booming through the wall. This happened until past 2am. Reception couldn't do anything of course. It's not their property! The next morning around 7 am the doors of other rooms started banging open and shut and as guests left the noise would be very loud in the rooms and groups of families went yelling and screaming down to the pool or breakfast. Not a single sound was buffered by the room acoustics.The air conditioner is positioned in line with your face as you lay down and as much as I tried to change the direction of the breeze it would leave my face freezing so I slept the opposite way on the bed.I spoke to hotels.com who were super super amazing and said they will refund me since I'm a gold member and take care of the bill with the hotel. I could not believe my ears! I'm sticking with them for life!