Victoria Hotel & Residence

We checked in to a room that had no sound proof for all, you can hear everything, including breathing. I have 2 young kids, couldn’t sleep because next door were screaming and having sex for over 1.5 hurs and I complained 3 times, finally front desk did something. Of course everyone in the room can do whatever they like but we shouldn’t able to hear them all, especially for my 10am 12years old kids. Next morning I asked the hotel to do something about it, no one really cared. I asked again in the evening, finally we had a new room. For the 7 nights stay, our room was cleaned 3 times with no shower cup, vanity units either body lotions. I complained, but no one did anything about it. The worse hotel ever, I don’t believe the hotel cares about any of the feedback.

Good services (pool, sauna, gym, two restaurants, play room for kids), some of which were closed for COVID. Location is ok, walk to the lifts is 8-10 min, no shuttle bus. Was a little heavy to carry kids skis too all the way. Other than that, very family friendly, would go again.