Hotel Federale Lugano

Short family stop in Lugano. Great location and easily accessible to downtown and the lake. It was a very nice room, the a/c worked well and the bathroom was a nice size. Breakfast was lovely.

A perfect stay for my family of 3 at Hotel Federale Lugano! The Hotel is located a very short walk from the Lugano main train station in the old town and a very easy walk to Lake Lugano and the surrounding restaurants and shops. Room was spacious, well appointed, and very comfortable. We loved having a kettle in our room; a feature not available in many Swiss hotels. The daily breakfast was of a very high quality and also delicious. But what really set the Hotel apart from all the very many hotels I stayed at were the exemplary staff. Genuine attentive first class service generally with special mentions for a few pple we met. Sergio at the Reception arranged for a complimentary bed to be provided when told that I was travelling with my 4.5 year old daughter. Giuseppe at Breakfast was efficient, kind and went out of his way to make my daughter comfortable. But the most amazing gesture was the effort the Hotel took to help arrange for my daughter’s toy rabbit (which we accidentally left behind) to be sent to our next destination. We are truly grateful and appreciative of their efforts and to us, Hotel Federale Lugano really delivered on providing a first class experience for their guests.