Hotel & Spa Silberhorn Wengen

We loved staying at this hotel , it was so quiet and peaceful even though it was right in the middle of big tourist attraction. It was right next to station so it was very convenient to travel to Jungfrau mountain or anywhere near by. There were lot of great food options near by in walking distance. Hotel breakfast was good , kids enjoyed it a lot but it had same options everyday without any new options , they should look at adding more variety. Hotel restaurant was good and nice sitting areas for families to relax, play pool or enjoy hot tub. Wellness spa was not available during our stay due to staff unavailable. Hotel staff were nice.

I booked a double bedroom suite with 3 twin beds and one double bed and was charged that rate. Prior to arrival the room was paid in full through Expedia. When I arrived with my husband and two children there were only two twin beds in the room. I spent over an hour at the front desk arguing with the rude staff dressed in a T-shirt that was stained that the room I was given is not what I paid for. Long story short they charged me an extra $120 to bring the beds I had already paid for to the room. Under no circumstances do I recommend this hotel. It was awful. No coffee left by housekeeping the second night and we had to leave very early for a flight. There are other lovely hotels in Wengen. Stay far far away from this one.