Ibis Styles Madrid City las Ventas

Exposed wires, shower that fell out of the wall onto my daughter, staff generally rude... ... Oh and despite the selecting the hotel for use of the pool, it wasn't open - fine print states it doesn't open until 15th May. Fine but don't advertise the hotel as having a pool then. Subsequently asked the staff if there was anywhere for my kids to have a swim in the vicinity but it all seemed a little too hard for them to help us out. No positives from the stay.

The hotel was good and clean with all the amenities listed being provided. The location was ok as it isn’t in the city center but a 15 min ride away which isn’t too bad. The issue we had was with the concierge and the rude behavior that he displayed twice. First, when we entered he made a scene about the water in the lobby, and second he profiled us and made our family feel unwanted. Hotel was good but the staff could use a lesson on hospitality.

Cleaning service not clean, missing items, or not cleaning items. Room key has to be re-programmed everyday, yes everyday. Rooms are NOT designed for 2 adults and 2 children, way tooooooo small.