ME Sitges Terramar

I was looking forward to this stay having been to Sitges every year with family and decided to stay at this hotel as opposed to our usual on avenue Sofia. The reviews were excellent and therefore I had no apprehensions however we did not have the best experience. The hotel itself is beautiful and has great amenities, the bed was very comfortable and the room was lovely. What let this hotel down was the staff and service. Having stayed at 5* all over the world the attitude of the staff here fell far below expectations. At check in there was no friendly exchange and we were asked to make a secondary payment of €100 a night which was not an authorisation but a payment in addition to the cost of the stay, I accept there is often a deposit taken but this seemed excessive and the lady was adamant it was a hold even though I showed her the money had gone. Further the added amenities which are usually included at a 5* were all requiring further payment, which we could get over but not the attitude of the staff. They did not exchange pleasantries when you saw them around the hotel and when asking a question they merely gestured or were dismissive in their response. Not alot of effort was made to speak to us in English even though we attempted to speak in Spanish too.Lastly, we could see that some guests received a better service who were spanish and perhaps regulars, as their sun-beds were saved in advance of their arrival and catered to around the pool more often. Would not return.

Stayed with my family. Got two rooms (one for wife and I) and one from my two teenagers. The hotel was perfect. Right across from the beach where they had beach chairs and a little restaurant. We also bought drinks and food by the pool which was fine. The hotel was very nicely decorated and stylish. We also ate dinner there one night outside which was great. I would stay there again

On arrival we were asked to pay a £100 per night holding fee in advance, in case we used additional facilities or the mini bar. We explained we would not be using these and we were surprised at the amount as it equated to £400! For our party, as a family we had booked seperately 3 rooms, it was £1300! (It may well be in the small print) however it does make you feel like you are not trusted. The Receptionist was patronising and rude when we queried this and I quote said, "you do not understand! Is it you can't pay or you wont!". Her tone was loud and beyond rude. I will add, I remained polite but was astounded at her response to my query. It spoilt what was to be the start of a special break for a 60th birthday. We then felt uneasy during our stay. I fully understood but find the policy very surprising. If you stay for 14 nights that would be £1400 up front as a holding deposit. This seems a bit extreme and unnecessary. Rather than being in the small print, if this is to remain a policy of the hotel it should be clearly explicit when booking!!!

Beautiful beach, room. Great place to stay for a couple or families.

The welcome staff really tries to make you feel welcome! Good view from roof top, good breakfast, close to beach, but far from restaurants. The negative: A lot of extras payment The beach very small and poluted lagoon attractice for small children but less if you like clear clean waters for swimming Too loud music everywhere, no silent zones.. Bad gym

Location: The hotel is 20-30 minutes walk from the main town. There are no amenities nearby, therefore you are forced to use the restaurant/facilities at the hotel and it is very expensive. Sun loungers/pool: The sun beds are empty; this is because it costs EUR120.00 per day, per bed, EUR480 for a family of 4: ridiculous. Room: the minibar is only stocked once, it is not replenished on a daily basis. We had 6 soft drinks from the minibar and it cost EUR59.00. Restaurant: Breakfast is EUR25.00 per person. A cooked breakfast consists of scrambled eggs, Spanish sausage and cold baked beans. There are no hash browns, potatoes, bacon, mushrooms or tomatoes. I am vegetarian so I had to have fruit, bread, scrambled eggs and cold baked beans; it cost me EUR25.00. We complained but the staff literally ignored us. They couldn't see anything wrong. Considering this is a 4 star hotel, there is no choice other than a few cooked items, fruit, bread and pastries. Check-in: we arrived at 3pm (the official check-in time) but we had to wait an hour and a half, not much fun when you have two small children. Apparently it takes 4 hours to clean a room!!! We paid over EUR1800 for 5 nights. This hotel doesn't offer value for money and we will not be staying here again. In summary: it's limited, expensive, and no food options for vegetarians. Very disappointed and we will not be returning.