Melia Sitges

To start with the check in was a nightmare. They couldn’t find the booking. After 30 min or so they found it. My room was not ready so they gave me towels to get access to the pool while waiting. When I came back for my keys they had lost the paperwork!!!! After signing a document again the room nightmare started. I booked a family junior suite and they gave me a king size and a couch . My brother upgraded to the same and he did get one king and individuals, exactly as described on their website. I complained as it showed on the website what a family junior suite is. No one cared. The main bathroom was clogged and I took a video . We went for dinner and when we came back the couch was still a couch with no sheets. I had to go downstairs because of course the phone in the room didn’t work well. Around 1 am the sheets came. For $860 a night!!! This is my first experience of a Melia in Europe. In Latin America it has always been good.

Allocated standard room after booking a Premier room. Carpets very dirty, signs of flooding. Air conditioning very poor, condition of bathroom tired and shower covered in growth/dirt. Breakfast same everyday very average. Pool area very crowded and facilities for kids.