Gran Palas Hotel

What a frustrating experience for 5* hotel… Room received is not matching the reservation. Instead of family room with 4 single beds we received a standard room with 2 single beds. The worst experience was in the kids club. Our kids were lost. We found them in the street with cars outside of hotel. Horrible experience.

We stayed here as a family of 4 (kids aged 6 and 8) in late June. Kids loved the pool and were the right age to enjoy the Mini Club activities. Pool area was fantastic. Beds were very comfortable and room had good air con. Spa was an added bonus. We were full board and loved the breakfast and dinner. Drinks were priced very reasonably. Gym had everything we needed although it’s looking a little tired. Very close to a fantastic beach and walking distance to the water park. We had a fantastic stay.

I booked a short break here with my daughter & we weren’t disappointed. From arrival until departure, the staff were helpful & friendly. The hotel is luxurious & all areas very clean . We had an amazing large , family sea view room , which was immaculate. So spacious , with everything you would need provided , eg robes , toiletries , fridge , hairdryer, water , kettle etc The pool areas were very quiet , but that was fine & pool too cold for us to use in May . The indoor spa was lovely & well worth a visit . The restaurant serving breakfast & dinner , was also well stocked with a variety of different foods , again staff very helpful, plates cleared quickly & all areas clean . La Pineda has a beautiful beach & the area was pretty low key . There’s a selection of shops , bars , restaurants within easy walking distance Honestly our short break couldn’t have gone better …very grateful for the sunshine! Thank you for a wonderful stay

The swimming pool area was good for kids. Parts of the room looked tired, particularly the carpets. The staff in the restaurant could be a bit frosty at times. Overall a good hotel but perhaps falling just short of the five star rating.