Hotel SOFIA Barcelona, in The Unbound Collection by Hyatt

Excellent and clean hotel very modern , the dining was excellent food at reasonable prices , but the most impressive was the personnel with a great service I will come back and recommended to family and friends

Javier on reception was amazing. All the staff were very friendly and welcoming. I booked this hotel specifically for the spa, so was a little disappointed when the indoor pool was cold, as was the steam room, so I couldn’t enjoy it and had to cancel my time there, which the hotel reimbursed me for. I had a junior suite and inside the wall in shower there was some kind of black paint/metal peeling off and on the shower floor, which needs looking at. The water temperature in the bath wasn’t hot enough either. So a few little maintenance touches needed to upkeep what otherwise is a very high standard. The hotel has good transportation links. The view on the 16th floor was amazing, breakfast was great with a wide selection. Cocktails were great, and as I was celebrating my birthday it was a nice touch to be given a complimentary cake and lovely message which was waiting for me in my room after a long day of sight seeing. I recommended this hotel to my mum, for when she visits Barcelona, which is very high praise!

I wish to complain that the hotel advertisement (main page and facilities) are misleading and have led to a very unsatisfactory stay. The spa is the main feature advertised on hotels.com, it’s used as the main picture! Yet it isn’t included. It’s €60 extra per day per room and there isn’t an "indoor pool" even though it says so on the main page at hotels.com. The spa is not only a large amount of money extra but also is completely overbooked and unavailable during our 2 night stay. Massages unavailable for 4 days too. Kids cannot use any of the facilities. A total waste of our time and patience as a family. There's also some service issues in the hotel - kids beds not ready as promised, cleaners who didnt see “do not disturb” signs and woke us, plus bar staff ignoring us for 10 minutes ato do paperwork instead, then [having returned to our room empty handed and subsequently calling room service for a drink] ironically being told to come down 12 floors to check the menu and order. Above all, beware the extreme lack of soundproofing in this hotel!! This is a super noisy hotel with almost ZERO soundproofing on its interior. We stayed in a Junior suite and could hear others going to the toilet, cleaners singing their way through their cleaning routine down the hall and slamming doors everywhere! It is IMPOSSIBLE to sleep in, so don’t even consider it. Hence my very fitting title of this review. I could hardly write “Upselling and disregard for customers” now, could I?

Ok hotel, clean rooms, good breakfast. Not so family-friendly