Hotel Riu Palace Oasis

What a wonderful place to stay in Gran Canaria, the hotel was beautifully presented, with great food options and super friendly staff. Location is perfect, right by the beach, sand dunes and promenade. Bus station located outside for easy access to other areas of the island. Would have been great if there were a little more options in their kids zone like water park. Overall highly recommend.

This was a last minute booking but we found the hotel to be excellent on all levels and would recommend to friends and family we found the staff to be friendly and professional not like many 5 star hotels we have visited and the staff seemed to forget you are the guest and they are there for you well done all at the Riu Oasis

Second time we have stayed here, staff are still as attentive as they were on our first visit. Food maybe not as good as our first visit. Staff looking after the rooms make sure your room is tidy, and around 5pm they check in to see if you need new towels. Turn down service happens early evening. Well looked after. And always smiling and saying hello. Food/restaurants. Krystal only visited the once, nice atmosphere and good food. A little hurried, although think it might have been us. Most people were in and out within 1.5 hours. Think we preferred a bit more time to chat and enjoy the meal, got hurried out of the restaurant for the next sitting. Main buffet, great selection at breakfast and plenty of fruit. Dinner wasn’t as good as our first visit, variety this time wasn’t as great. Some days it was the same meal as the night before. Waiting staff looked after us well. General area, pool and bars were clean. Not too busy and plenty of places to soak up the sun. Although a few people are crazy with putting towels out, I was up at 6am and towels had already been put down (pitch black). Gym was in good working order, range or cardio and strengthening machines. Yoga on the lawn each day. Don’t have kids, but there was a kids club, not many kids there, 3 top. They seemed to be having fun though. It is a great location to quickly jump onto the sand and wander the beach. And then head right and there are bars and restaurants, and a bit of shopping.

The hotel offers good value, falling on the lower end of 5-star accommodations. It's clean, modern, and has friendly staff. The breakfast is extensive and good quality, and the lunch options are reasonable. The grounds are a highlight, featuring well-landscaped areas with mature trees providing natural shade around the pools. However, the pool rules felt overly strict and seemed to discourage kids' activities (no playing 'catch' with your kids with a soft ball the size of a tennis ball, for example). Parking was a bit of an aggravation on one day because the car park only fits about 20 vehicles and I had to pay to park it several minutes walk away until a space freed up. I wouldn't really advise hiring a car. The hotel has direct access to the beach and the seafront area of Meloneras. If you run the gauntlet of people trying to persuade you into cheap restaurants in the adjacent street then you can get to a more fancy development with some nicer places to eat.

I liked everything about the hotel, food was amazing. Didn’t use specialty restaurants . Maybe should have. There are too many children unsupervised helping themselves at the buffets. Thank you!

I love the breakfast options, resort staff was very much friendly, cleanliness of everything was spot on. Around the clock cleanness. Atmosphere was very calm and relaxing. You didn’t have to leave the resort for anything. Also it had 2 pools. Very family friendly.

We had a fantastic holiday in Riu Palace Oasis. The staff in the hotel were so helpful and friendly that made a big difference in our stay. It didn’t seem busy or crowded even though it was Easter and there were a lot guests. Facilities were fabulous with loads of garden space which made it feel so relaxing and peaceful. And the access directly to the beach from the hotel was fantastic. Plenty of places to eat in the area if you go half board or bed and breakfast. Food was very good the only criticism was the allergen labels which didn’t seem to be consistent. They will put allergens in the dishes they cook on site but not on the items that weren’t such as dry meats or baked goods like desserts. We have a lactose intolerance in the family and it was hard to trust the labels. Dry meats often contain lactose and this wasn’t indicated in any of them, some salad dishes contained cheese in their sauces and wasn’t indicated in their label either, and sometimes there weren’t labels for certain items. Saying this we weren’t worried much because there was plenty of options to eat and food was lovely. It is just something the hotel can improve on. We would definitely like to go back to this hotel in the future.