Hotel Isla Mallorca & Spa

This was our second visit here so it was a hotel we really like. Sadly on this occasion it failed to meet our expectations. No room service after 22:30. No food available after 23:00 at the pool bar .. we arrived late due to delays at immigration so trawled the streets at midnight on a Sunday trying to find food. No drinks available in your room apart from 1 bottle of water. A cotton bud left on the bathroom floor from a previous guest that after 3 visits by the cleaner was still in the same place when we checked out However a word of advice , if you book this hotel ensure you book the'free cancellation ' option . We had a family issue a week before we travelled and asked if we could rearrange our trip, Expedia also intervened and we were basically told 'hard luck' . I fully understand this was my fault but some understanding would have been appreciated, so we had no option but to travel , frankly we are very disappointed and sadly will not be staying here again due to our very poor customer experience