Melia Cala Galdana - Menorca

Great location with excellent clean rooms with nice decks and views. Gym was OK....and tough to park a car there on the street....limited parking...but otherwise a great hotel. LEVEL package was great with good breakfast everyday included and a nice infinity pool with no kids so great for couples. Highly recommend this resort for a relaxing few days of vacation!

This was a very expensive stay at what was described as a luxury hotel in a junior suite. It failed to meet our expectations. The room was a huge disappointment. The layout was poor, there were no views from the sofa or bed. Frankly the room was no more than a poor standard room in a standard hotel. The Level is a good concept but again it fell well short of the luxury standard advertised and expected. One restaurant closed. Remaining restaurant over-priced and little choice.

Overall I would recommend. Positives: (1) Location- the beach is absolutely perfect. Warm and clear water with no waves. Hotel is literally at the beach. (2) Room is clean. (3) There are 3 restaurants for dinner inside the hotel so plenty of options to choose from. Negatives: (1) Room is VERY small. We could barely move around without bumping into the luggage. (2) The kids bed (extra bed) is extremely uncomfortable and not what you expect from a 5* hotel. (3) Staff was a hit and miss. Some were friendly but some others were clearly unhappy to be there. (4) Food room service is a joke. They told us it is available 24 hours but when we called they said they had run out of food!! There was absolutely nothing we could order apart from a glass of milk. (5) Swimming pool is nice but very small for a hotel that size. The infinity swimming pool is only available for adults and you need to pay extra to be in that area. They have some sort of VIP club. That sets the tone that the hotel is somewhat kids friendly but not completely. (6) As other reviewers have said, you need to pay for chaise longue at the beach. Not great. They charge € 20 a day. (7) Parking is paid for and very expensive. €35 a day. (8) There is no air conditioning on the buffet restaurant so be ready to have breakfast sweating every morning.

The hotel is really old and more like a -3 star hotel. I think the staff is doing their best but it’s very far away from 5star service, they are simply not trained well. We had interconnected rooms that worked well on the 7th floor with two kids. The elevators are probably from the 80ths and I was scared each time we had to go. The pools were old, and smelly / dirty and so bad none of us wanted to swim. Would definitely not let our kids swim in the pools. The beach is wonderful! And location is stunning. It was absolutely not worth the money and we won’t return.

Things that are good: Best Location. Quiet, near excellent beaches and... The View, oh what a view. Clean, well appointed, fresh, good fast service. Staff: smiling, helpful Very satisfied by excellent free child care. Isaac and Dario obviously enjoy their job. Great guys and so good with kids. They kept them busy and happy, both indoors with creative tasks and outdoors with games. We will go again. Did I mention The View? Things they do they could/should improve: Climate control is not independent (hot or cold is selected centrally, you then choose temperature and fan) Breakfast good but could be better for 5 star. At times there was a line for breakfast, either not enough space or not enough staff. Poor bed making (probably the plasticky matress protector is the culprit) Room was ok for 2 but with the chair-bed open to make a bed for my daughter the passage towards the fridge and balcony was tricky. Things they don't do but could/should do: They should offer free parking and free umbrellas and beach chairs on the beach for hotel customers. They have to make the beach more accessible to buggies and wheelchairs, the ramp is too steep and dangerous even for pedestrians, either make a new one with a more gentle slope or add a stairlift or something. This could also help Cape Nao's business. Their Cape Nao restaurant has the potential to be the all day happy place - point of reference for the whole beach but it's expensive and inaccessible and therefore almost empty.

For a family beach holiday, we have found no where better.

Very nice hotel. I thought the pictures online did not do it justice. Great location on the beach with a spectacular view. The rooms are clean and well appointed. The only downside is that there are not many remarkable restaurants in the area at night for dinner, mostly family restaurants that focus on quantity over quality or the hotel itself. There is also no breakfast options outside of the hotel itself. The beach is great and there are lots of options for kids too.