Hilton Mallorca Galatzo

We had a family room on and it was a good size space with a separate living room. The bed was comfortable but some of the fixtures and fittings needed some attention. We stayed on a DBB basis and the choice and quality of the food was good. The hotel was clean but felt a little dated in areas. It is up on the top of the hill so not particularly accessible to other areas of the town. Staff were friendly and helpful. There was a problem with the air conditioning whilst we were there. I give it a solid 7/10.

A lovely place to stay, felt like the riviera! Great pool and our family suite was perfect. Stayed half board and the food was fresh and plentiful. Only gripe would be that there was no water provided with dinner, you were charged for it which I think is a bit unfair. You cannot walk into the town so car hire is a must or the hotel run a shuttle once an hour I think. Staff were always smiling and lovely. We would return!

Fantastic hotel and fantastic rooms. Even though not part of the hotel we recommend the nearby "Cotton Club" for dinner (also with kids). The breakfast and the food at the pool bar was very good. The other lunch/dinner restaurants were average. The only thing that stands out as negative was the location (not view wise - it was fantastic) since you need a car. The shuttle you can use once an hour but if you need a taxi, it is out of control. You cannot rely on the taxi service, and you can be standing waiting for 45 minutes since other party's going to the airport will be more attractive for the taxi drivers. A recommendation for the Hotel is to make sure that all taxis are booked in your name - it should not be up to the taxi drivers to pick and choose who they will drive. Finally, the personnel where fantastic and helpful and gave you kids a lot of attention.

although the property itself is well maintained it shows some signs of age; the pool is nice and the greens are kept well and sufficient sunbeds are available (I was positively surprised about the non-existence of this unfortunate towelbased bed reservation attitude) - staff was welcoming and overall very nice; we disliked that certain things are charged beyond reasonable: pack of crisps at 8€, Balinese bed need reservation for min €75/day (up to 150), 25/night extra for baby bed although we booked a room for 2 1; this rather seems as a rip-off and sheds some shadow at the otherwise nice hotel