Kempinski Hotel Bahía

Likes - nice hotel with good restaurants. Nice pools but a lack of sun beds by the children's pool. Friendly staff at all times. Dislikes - quite remote and no facilities nearby with a terrible beach in front of the hotel which is not a selling feature at all. Air conditioning in the rooms wasn’t great and no air conditioning in the lobbies / corridors which made the hotel feel hot.

The hotel and grounds were spectacular. The ocean and pools were serene and relaxing for our entire family. The highlight was the good humor and outstanding service of the front desk (esp. Estella) in engaging our children in their travel adventures. Thank you!

Great option for a good value half term family break. Service everywhere was excellent. All the restaurants and lobby have been beautifully refurb’d and dinners were excellent, if pricey compared to eating out locally. Breakfast was also run very well. Estepona is 5 minutes away by car and has masses more options and a very pretty outlook. However, the rest of the hotel is well overdue a refurb. Rooms are 15 years old at this point, and the pool area is also looking tired (although the lawns are lovely). In addition, the beach here is not exactly idyllic, and the hotel backs onto the very busy coast road. But hey, if all of these were fixed it would be 2x the cost per night. Will definitely return.

For a Kempinski Hotel, the property needs some rejuvenation. The sound insulation in the room from outside road noise was intrusive (old double glazing). No power sockets available next to the bed side tables (e.g. for charging phones, and this in the junior suite) Coffee for breakfast was disappointing in terms of flavour.

The hotel was beautiful with spectular views of the Mediterranean from our rooms. The hotel staff was pleasant, especially the manager of the restaurant on the beach. The food was adequate, but very much overpriced. You pay for the location, but it's well worth it. Very relaxing and luxurious. Also good for families with children. They had many levels of pools, a kids play area, sand area with climbing toys, archery, ping pong. Very relaxing for adults with plenty of lounge chairs, cabanas, etc.

Breakfast - outstanding. Exceedingly fresh, including fruits, fish, breads, pastries, variety and quality of cold meats and fruit juices. Also caters for children. Taken on a large patio overlooking gardens and sea. Friendly and knowledgable bar and restaurant staff.

Room layout was nice, but wasn’t cleaned properly. Crumbs under sofa cushions, bathroom wasn’t clean on first day, tired looking furniture, seals around the sink areas were detached, half eaten chocolate bar in the wardrobe. Mini bar wasn’t stocked (or restocked) until we complained. Then wasn’t fully stocked. Shower head hose broken, wasn’t fixed during our stay, despite complaining on first day and midway through our stay. Air conditioning didn’t work as wasn’t “switched over from heating”. No one told us this until we complained. Room was Hot/stuffy at night. Hardly any waiter service around the pool/lounge area during the day so you had to walk to the bar in the beach restaurant, then took ages for any drinks to arrive. The benefits included with the room weren’t offered or honoured unless we complained and pointed them out. To the extent that our bill had to be revised on several occasions because charges were included that should not have been. Staff were all very friendly, especially to the children, but often we had to order things twice as it did not arrive the first time - mostly drinks. Beach restaurant was the best, with a good selection. The Balthazar restaurant was v average Beach was out of action the entire stay due a storm a week before we arrived. Although would have expected this to have been tidied/fixed by the end of our stay (most 5 star hotels would have done this). Breakfast was great - good selection and helpful staff.