H10 Estepona Palace

Found the front of house team on reception to be quite rude. They made us feel completely unwelcome as we were checking in, making negative comments about us just staying one night. We had also rang ahead to confirm which day we would use the full board lunch and we were advised we could use it on either the day we checked in or checked out. When I mentioned this at check-in I was told this wasn't policy and was repeatedly asked who I'd spoken to on the phone despite me saying I hadn't got a name. I then rang again when, on getting back to my room in the evening the room was unbearably hot. I couldn't get the air-con to work. I rang reception, who told me, again very rudely, that it wasn't working and there was nothing they could do. We ended up sleeping with the balcony door open all night and all of us were completely bitten by mosquitos in the morning. By contrast the restaurant and kids' club team (Sofia especially) were AMAZING. Super-friendly and helpful. The pool area was nice but overcrowded, especially as it was off-season. Can't imagine what it would be like in August! The main restaurant was a nice setting and the food was good in the buffet. The lunch we had in the pool bar however was HORRENDOUS. I got a prawn and mango salad, which was - shockingly - made from tinned mangoes and frozen prawns with a sickly-sweet dressing. The patatas bravas and fries were undercooked. We left the lot.

The hotel was beautiful looking, like a sand castle. Our room was spacious, very large for a hotel room with a nice balcony. The breakfast buffet was very nice, however the food options the rest of the day were very limited and disappointing. The food in town however was amazing, definitely go into town, not the harbor restaurants. Parking was terrible, dirt lot across the street with not enough space to fit the cars. The worst part was the beach. The "sand" was more like gravel and could not be walked on. The first 5 week of the ocean was all rocks. One you got out in the water, there was sand, but get there requires good water shoes. Water was also colder than I expected. I was also shocked to see topless women at the hotel only beach. Not a good place for kids.

Beautiful property, lovely views of the Mediterranean. Food was excellent with plenty of choices. Staff very friendly and helpful with requests. Two employees in charge of entertainment, Victor and Aurelio, did a fabulous job with both the kids and adults. Property is a little far from Malaga but worth the visit.

The hotel looks beautiful and was very welcoming, the atmosphere was great, we had a great view from our hotel room. Recommend room 456 was a big room and the balcony view was amazing. It had all the facilities that we required. The local supermarket and town is about a 5 to 10 minute drive away or if you want to walk it take about 25 minutes through the beach. The hotel had great entertainment every day and also depending on what you have booked you will get breakfast for free and it is all you can eat. Also in the evening you have dinner which is a buffet but you have to pay it is quite pricey but it is worth it for the quality of the food. The marina is not too far from the hotel and they have some nice boats and car about. We went on a family cruise on the boat and it was really nice and also the weather was great. My grandparents had room 679 but their view wasn't great so I wouldn't recommend that, but the room itself was nice. Everyone had a great time, there was a nice outdoor bar where everyone could chill it was nice and relaxing. My whole family went as it was for my uncles wedding which they got married at Tiko Tano Beach.

Really happy with the Accommodation great facilities for children and families and in a great location.

We have recently returned from this hotel. It is a lovely hotel, but it is out of town and apart from a petrol station there is nothing in the vicinity. We were charged a lot of extras - for safe, parking and towels - 15 euros for each towel, which we got back on departure. For parents with young children the restaurant and swimming pool are on the lower level. There is no lift to this level, so buggies etc have to be carried down the stairs from the level above. The hotel is a long way from the airport - well over an hour by car. The swimming pool is lovely, but the beach is dirty and loungers chained up to umbrellas, so they are not easily moved. If you are looking for a hotel where you stay for entire holiday I would recommend this hotel, but if you wish to travel around you need a car A lovely restaurant to eat in is Le Petit Paris which is down the road from the hotel. Food is xcellent.

the estepona palace and wellness proved a good choice for a long weekend. the staff were exceptionally helpful and friendly, this is a hotel that caters for various package companies. We found the guests split into two types folk like us, couples with no kids, then there were a number of older folk. We went in early June. the spa is great,the treatments are professional and very well executed and the pool area out the back is great. there are a couple of bars meaning that you can enjoy, or escape, the entertainment! all in all a good place to relax and get away from everything, probably not the best place if you're hoping to find local culture.

Nice hotel, comfortable clean rooms, well maintained, food excellent. Spa is worth a visit during stay. Pool is decent size and accomodates all ages. Beach is man made and whilst I found the surf entertaining I wouldn't recommend it for children or persons who are uncertain in water.

Where to start? About $400/night in little Estepona, certainly not Marbella. We arrived in room, no coffee maker, no water…ok, can live with that. But theft-proof fifty cent hangers?!? Painted shrubs? Ca. 1975 scratched-up furniture? No. Also, in fifty years of world travel, I’ve never seen a daily charge for the use of the room safe! Wife went on terrace to relax and closed door behind her and was LOCKED OUT! If she had no phone, she would have had to scream for help. Just imagine. Hotel’s entry driveway choked with cars and we were trapped behind these selfish slobs for 20 minutes. Management response? “Family checking in - no problem, senor.” No bellman, no one controlling this parking disaster. Food was just ok, buffet style, corporate cafe ambience. Ugggh. When we tried to eat in the separate table-served dining room, we were very, very rudely told “NO TABLES!” Same surly attitude from most of the staff. Tried to get a bucket of ice at the bar to chill a bottle wine: “NO BUCKET!” Only a plastic glass of ice at a time! And though I love children, organized kids’ activities go on at all hours, even dinner, at ear-splitting volume. An absolutely hopeless hotel not worth $200/night. Entire staff and management should be summarily fired and the hotel sold to someone who knows what they’re doing. Please! Meantime, pay whatever you have to but DON’T stay at this disaster