The Shilla Seoul

Shilla staff are extremely hospitable and attentive. Thank you to the concierge who emailed me back every time within minutes to assist with plans. I actually moved my reservation from the original plan at the Four Seasons, because their concierge emails saying their volume was too high to respond to my request for your booking. Shilla buffet is EXTENSIVE with many options for Asia and Western cuisine. We loved the coffee bar and gluten-free options. The pool is a very nice facility with good food and drink options. Heads up that kids under 140cm must wear a lifejacket, which my kids didn’t love, but had fun in the smaller pool without. Even though they say no toiletries, there are large bottles of shampoo, etc and soaps in the rooms. No need to take up space in your suitcase like I did! Decor and shopping in Shilla is very high end. Everyone wearing designer purses and styles. We were more casual but you could dress up as much as you would like. Thank you to the manager and hotel staff for the 5star service.

The customer service is absolutely the best here. I always get a room with Namsan tower view and I sleep like a baby.

It could be overcrowded on weekends. If you need bed guard or any kids safety amenities, reserve on advance as they don’t have enough in stock!!

I reserved a room for three adults, and one child, and then, when I arrived, I was told that the room only had beds for two people. The staff agreed that the reservation was confirmed for four people, but it only had two twin beds and I asked them where were the other human beings sleep? They just stared at me. My wife had the same conversation with them in Korean and they just stared at her. I was then told me to pay for two extra beds with a daily charge. I had already paid additional person charge. It made no sense at all.

The service was rigid. Not very friendly yo family. I developed rashes after sitting on the carpet working on my laptop.

The Shilla is a fabulous hotel in a great location! The service is outstanding. From the very moment we stepped into the lobby, we were taken care of. We experienced fantastic communication and care in every aspect of our stay. We also enjoyed the duty-free shops next door. One thing to mention that wasn't initially clear to me is that the indoor pool is a smallish lap pool and not suitable for soaking or general use (its just for folks to do laps). If you want the pool experience, I definitely recommend upgrading to the outdoor pool, which is luxurious and family-friendly. The service at the outdoor pool was also, as always, top-notch. I will be staying at the Shilla on all future trips to Seoul!

Just wanted to say - we (family of 4) had an amazing stay at The Shilla. The service was impeccable right from when we checked in. All staff made us feel very welcomed and all were extremely professional. When we requested for extra pillows or masks, they delivered the items promptly. Thank you to all staff.