Banyan Tree Club & Spa Seoul

Concierge staff had terrible attitude!! That was the worst experience ever!!! We requested for baby bunk bed but the staff insisted we had to request this before checking in and they had no inventory whatsoever without checking. this was my fourth check in at this property and there was always a baby bunk bed provided nevertheless we never requested. He had a cranky and arrogant attitude which got me astonished!! Later one of the staffs provided us with adequate equipments but we wished the previous staff could have checked before saying he could never provide. Also the check in out staff didn’t know what was going on. Which took us longer than we should spend at those moments. Room service and house keeping was slow.. and wasnt accurate with their service. Breakfast menu should be updated once in a while. I would give this property one star or less

Banyan Tree Seoul is a great property, albeit you should go if you're looking to take advantage of nearby Namsan Park or the in-room pools. If you're in Seoul for business travel or partying, the location and price of this hotel may not make it the best choice. Love the Banyan Tree brand and recommend this property to any couples or families looking for a luxurious, slow-paced visit to Seoul!

Please save your money. If you are looking for a nice high end hotel, use the new Lottel Signiel Tower hotel. If you prefer location, Shilla hotel is more classy. The only reason to stay at the banyan tree is the outdoor pool which is really expensive. However, everything else is not worth it. VIP benefits stated by Expedia are meaningless at this hotel. We had the suite but it literally had no windows. A window in the bedroom but opened to some wall. Asked for some service such as extra coffee capsule but took forever. Wanted to use the golf range but they charged us. Wanted to use the indoor pool after checkout but they said no. There is a kids club but can't be used by hotel guests. Some of the food was served rather cold. Other food such as vegetables were noticeably dirty. In general, this is a club for members. If you are visting, I highly recommend the other hotels mentioned above. Staff are somewhat rude. There are some expectations for a high end hotel and they have failed in many ways.

Great hotel for family with great service. Little expensive but very private. Also with Gold Membership our family received a room upgrade

There is an amazing pool in the room. I definitely wanna stay again for my kid.

If you're staying with your baby, this hotel is not family friendly hotel. Indeed, I was so frustrated by a waitress and doorman. Do not book this hotel. You will be treated like a cockroach.