Rikli Balance Hotel

Our lake view room was absolutely beautiful and we felt very comfortable here, however the cost of the stay was extremely high and we were a little bit let down by the chaos at breakfast and the general busy vibe which we were not expecting from what we thought would be a relaxing spa hotel. The swimming areas were equally chaotic with children playing etc and this was not the impression we got upon booking as the photos show a very calm spa hotel vibe.

The value for the property is my main issue. Expect to be up charged for everything. They don’t even provide lotions or anything spa related in the room. They charge extra for the sauna and the hours are very limited (opens at noon! And closes early). Spa is more of an add on than a hotel experience. the breakfast was good and so was the location. Only recommend the lake view rooms otherwise your room overlooks a parking lot. The woman kindly offered an upgrade at check in but for a surcharge. Lots of children and walls are very thin.

Lovely stay here with 2 kids (4 & 6). Staff were lovely, breakfast extensive and delicious. Kids loved the pool and spent hours on the slide, though it exits to deep water so needed supervision. It was a 3 minute walk to the lake which is just beautiful. They were even helpful a few days after we had checked out to go to another area with storing luggage while we used the pool on our final day. Would happily recommend.

The location of the hotel is great and the room was very nice. The pool however is very much geared towards children and families visiting for the day as guests. We felt like we were in a loud water park instead of being a wellness destination. Unfortunately, there were no adult areas and the hot tubs were filled with babies and young children so not conducive to relaxation. I would recommend this property to families with children and advise others to look elsewhere.

The hotel was lovely. Clean and tidy. We had a suit and the view was stunning. The staff were nice but as an English person staying there thought that they were a bit blunt and that we were bothering them when we asked something. Just down from the hotel is a little plaza shopping place they have the best place to eat if you have kids called Tropical lounge bar. Could not thank the staff enough they made us feel very welcome and the food was lovely. We ate here most nights.

Hotel was good enough to stay at, buffet breakfast was good but pool was contaminated with baby's poop and was not cleaned properly.