Kigali Marriott Hotel

Beautiful hotel, with clean comfortable rooms, heard amazing things about the spa... let down by consistently disappointing service. Particularly by the pool where it's normal to wait 40 minutes before being able to order a drink, and then double that time for it to arrive. Pool team were nice but massively understaffed. Food throughout the hotel could be a lot better. In general I had to register several complaints and none of them were responded to in an adequate or timely manner - one complaint was very serious, broken glass that had been left uncleaned by the pool as we had children playing, some of which had made it's way into a friends food. Olivier was the only manager who was proactive, apologetic and followed through with some form of compensatory offer. Not sure I would return.