Pestana Royal All Inclusive Ocean & Spa Resort

This is a great safe place for families. We brought our toddler with us and the all inclusive aspect was so helpful to make sure we could meet her needs and the food was pretty simple and non-spicy. This might not be our favorite food but was great for small children. The activities, music, playground, beach access, and location were also great. The hotel was able to connect us with a great contact for a private driver. The dining and drinks staff was so friendly and helpful. The reception was professional and friendly as well. Areas of improvement would be a bit cleaner and updated rooms. The room smelt a bit musty and felt old but not dirty. Some of the amenities in the room were not that posh but that was very acceptable for the price and the things we did get from the property. We could also hear someone use the toilet/shower above us which was a bit frustrating. Also, there is no real room service all day as was mentioned to us. I would definitely stay here again with my family and recommend to anyone who likes quiet non-party atmosphere. There were also quite a few retirees who stayed while we were there and they were so kind and sweet to our child that it made the experience even better!

The property is great for young families (under 10 years old) or retired people. Because there is really nothing to do during the day except be near the pool, you are not downtown so bus is needed. For that though the staff (Flavio Soares from dining, Front Desk Ines Santos and Faria Sousa) are great and always there to explain what and where to go visit items on the island. This mad the trip to Madeira enjoyable. Hotel Ownership: They are cheap! In all aspects, Food, we have food on the grill and the next day it is in the salad and on the buffet sometime two days on it. We had the same soup for five days, often I remarked either the fish was frozen or old either case it has no taste and was like paper ..most fish has texture and can feel the meat. Around the hotel we found repeating places where maintenance is needed has not been done. Direct beach access the hotel does NOT have. You had to leave the hotel and walk up a hill, then walk couple hundred meters and the go down a road and steps to get to the beach. All because the elevator they have been not repaired and has not for a long time. So Hani capped people impossible to visit the beach. This is NOT a 5 five maybe a three star.