Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world

First arrived, tipped €20 for valet parking and luggage care. Told that they will care after our bags and take to the room immediately. Checked in and I went to the lobby bar with children for snacks. After 1 hour noticed our bags still left in the doorway, basically staff was waiting for us to come to the room first to get another tip. Consider ourselves fair to good tippers but didn’t like that behaviour. Following morning we decided to stay another night in Lisbon. My husband went to the reception at 9:30am to check availability and rates to extend our rooms. Sat there nearly 20mins and told that hotel was full and to come back 10-15mins to find out if the hotel has any available rooms, so we said that we come back after breakfast. The breakfast finishes at 10:30am. Got to the breakfast just before 10am. Was told there will be a couple of minutes wait for the table but noticed there was 4-5 other parties already waiting for the tables. While waiting decided to look for an availability for the hotel room, see there was available rooms as the same rate as the night before £520 per two rooms per night. My husband left me and children for breakfast and went back to the reception to ask if I book online can we keep the same rooms. Was told to wait, waited another 10-12 mins then was told if we book online we couldn’t keep the rooms but if we book with hotel for rate £800 we can keep the rooms. At the same time no breakfast table as time run out. no rooms, very disappointed