Hotel Jerónimos 8

Our booked "junior suite" was filthy and reeked of cigarettes despite being a non-smoking room. We were moved to a different room which happily was the one and only accessible room in the property. The bathroom was a train-wreck with a floor that sloped away from the shower causing a flood every time we showered. the sink was falling off the wall and the faucet was broken and flopping around. Air conditioning in the second room was barely functional which was surprising after the blast freezer that was the smoky room.The mattresses were like sleeping on bricks and both of us slept poorly the entire week.The door to the open "patio" area did not lock and the safe was non-functional making leaving a risky affair and we often carried all of our valuables around all day. The door was eventually repaired but the safe was dead. Finding a message on my phone that three attempts had been made to access it after returning to the room on the one day I left it there was infuriating given the phone was in my suitcase and placed in the closet. The WIFI only worked in the dining area as well. The only saving grace was the breakfast and some of the staff. Avoid this property.

We were very disappointed with our stay at Jeronimos 8. This is far from being a four star hotel (maybe three). The carpeting throughout the hotel was dirty and old, the first room I had checked into was freezing upon arrival because the window did not close (I was given another room). I had made a separate reservation for two more guests who required queen beds and when they arrived, they received single beds. We arrived early from an overnight flight and we’re asked to pay €40 euros to check in early (even if the rooms were available). The hotel is far from being handicapped or ADA accessible ( or for families with strollers) with lots of stairs that lead to the rooms and a steep walk way from the check in desk to the elevator. The bathrooms might’ve been the only good part, but the entire glass wall had seen a lot of breakage and was hastily covered with tape. The location is perfect but if the hotel wishes to consider itself four stars, it will need to completely revamp how its managed and clean up!