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jessica
15 Jul 2024 - 17 Jul 2024
reviewed on hcom
3 out of 5 stars
Chose this hotel as it looked beautiful in photos and was dog friendly. Dog friendliness was a plus (understandably can’t have dogs in restaurants or at pools but there was a grassy area you could lounge with pets in). The rooms are also new and nicely appointed. But the positives end there. The hotel is 95% large families. Everything is geared for families and kids. Even the main bar is where all the children’s entertainment (loud shows and kids music) is until late at night. No option for dining for adults only. Restaurants can only be booked strictly on site 10a-5pm. If you check in after 5 pm good luck to you, you’re stuck with the buffet. Unfortunately, both buffet and restaurants are average at best. Cold, greasy, not enough choices, sad salad bar. You get the picture. Restaurants not really better. Pizza at the Italian place was edible. Swordfish came to the table raw and had to be sent back. Terribly slow service (yes even by local standards) and kitchen staff screaming and arguing through the whole service to the point servers were apologizing to guests. Quality of wine and drinks was awful. This hotel ticks all the boxes on paper and might work for you if you’re a family and not fussed about food. But not appropriate for couples or groups of adults and not a food destination.
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Sonia
23 Jun 2024 - 27 Jun 2024
reviewed on hcom
5 out of 5 stars
Fantastic stay with our 20 month old.
Excellent service from staff - extremely attentive.
Food was good, lots of different option on site.
Pools were great along with entertainment for kids.
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Karl
29 May 2024 - 4 Jun 2024
reviewed on expedia
4 out of 5 stars
The family and I had a great experience whilst staying here, staff were attentive, food was good (a bit more Portuguese authenticity would have been great) and our room ws comfortable.
Only one small lapse leads to a 4 star rating, where kids club one day switched to an alternate format requiring parents to stay on a day where the wife and I had booked massages at the spa - so only one of us ended up going. No communication went out regarding the change, but understand that sometimes things happen.
Still didnt take the shine off of what was a great / relaxing holiday.
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Jack
2 Jun 2024 - 7 Jun 2024
reviewed on expedia
5 out of 5 stars
Very happy with our stay. We came with our baby boy and the hotel is extremely family friendly. Lots of good food and drinks (even cider) which was a pleasant surprise!
Wasn’t too busy and the pools were great. Clean and friendly staff. Would highly recommend!
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adam
28 May 2024 - 4 Jun 2024
reviewed on expedia
4 out of 5 stars
was super nice, great place for kids and very friendly
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Matthew
22 May 2024 - 26 May 2024
reviewed on expedia
5 out of 5 stars
Pictures do not do this place justice. It’s a brilliant hotel, quite secluded in Alvor.
Lovely to have an adults only area (pool) to be away from the noise and craziness of the family areas.
Food is great, good variety and a very good quality.
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Pejman
28 Oct 2023 - 31 Oct 2023
reviewed on expedia
3 out of 5 stars
Very limited onsite activities. Limited food options. The property was about to close for the cold season and they limited dining options to only 2 restaurants, and closed other restaurants. Indoor activities specifically kid's activities were extremely limited. They had no onsite activities on last night of our stay, October 30th.
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Lesley
9 Aug 2023 - 13 Aug 2023
reviewed on expedia
5 out of 5 stars
This resort was amazing! I stayed with my family that ranged in ages from 6-76. There's something to do for everyone, the staff is so friendly and it's a great location. I would definitely recommend this resort.
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Karen
15 Jun 2023 - 22 Jun 2023
reviewed on expedia
5 out of 5 stars
Beautiful property and wonderful staff. Hotel was clean. Adult pool was beautiful and clean. Drinks and towels readily available and staff always around to help. The food was very good and fresh. Essence restaurant had great options everyday for lunch and dinner. So many options to choose from. The spa was great! The messages were affordable and very relaxing. They had great options and lots of great fun things for the kids which i loved. I went here for my birthday vacation solo. I am definitely coming back and bringing my family to experience this wonderful experience.
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Rosanna
2 Jun 2023 - 9 Jun 2023
reviewed on expedia
4 out of 5 stars
This hotel has the potential to be excellent but a few improvements need to be made.
The adult pool was great. Lovely pool and comfy sun loungers. The only down side was that there was no bar. There was 1 member of staff each day who would take orders but drinks were often forgotten and it took a long time to receive drinks. They had a few drinks on offer round the pool (wine and soft drinks) but if you wanted cocktails, the member of staff had to walk off (took around 15-20mins to get the drink). An actual bar by the pool would be better.
The food was average to good. Some lovely meals but the buffet was the same all week. The restaurants only had a few options. The service at restaurants wasn’t good. They seemed to have on one member of staff taking orders at a time whilst the other staff simply cleaned plates and bought food out. More people taking orders would improve the experience.
The bar areas were lovely with comfy seats, fire pits and plenty of drink options. It was a shame the mini disco was 9pm - 10pm every night. This is peak time when people finish their meals and want to drink/listen to music. Instead, we listened to baby shark and Disney songs during this time. No other bar on the resort played music or offered an adult atmosphere. The red wine was also kept in the fridge which is odd. Again, a few minor improvements would improve this. Perhaps open the restaurant bar up properly and play music/have entertainment for adults.