InterContinental Cascais-Estoril, an IHG Hotel

Great for kids, indoor pool offset the cooler weather. Superb views of the ocean from room and restaurant. Easy and pleasant walk to Cascais

After reading so many reviews booked this hotel on this site despite being an IHG member The room was great the front desk staff very good We had a premier ocean view but in arrival upgrades to junior suite . The room was lovely and the front desk staff also very welcoming All was going well till the next morning when we were woken up by the sounds of a train. This woke us up. Nobody mentions in any review that the train stops outside the hotel throughout the day I was on a romantic holiday with my wife first time without the kids and this was not what we expected paying over Euro 490 a night. I spoke to reception to see if we could check out a day early and although it was a pay at hotel reservation they said after speaking to the manage because I booked through hotels.com they could not cancel. They actually told me that they didn’t get many complaints about the noise The train literally stops less then 100 yards from the pool. ! Beware I have stayed at many intercontinental hotels and they have been very flexible with date change even if booked on hotels.com. Because of this experience I will not be staying at any intercontinental hotel again I chose the intercon because it was an international brand . I am shocked that after my complaint they would not let us leave a day early I moved to Grand Real Villa Italia ( which I had been looking at before I booked anything ) and what a difference Would recommend this any time over the Intercon