Qubus Hotel Gdansk

The location of the hotel is good. The breakfast is very nice. Also, we liked the free boat trip that the hotel offers. We were disappointed with the unexpected extra charge. I have booked a room for 2 adults and 8 years old child. Paid for everything through hotels.com. On arrival, I was told that the child must sleep in the same bed with the adults. It is unacceptable standard in a 4 stars hotel. We were asked to pay an additional fee for a bed for the child. Also, there are cobwebs on the lamps and coffee and wine stains on the carpet. It's clear that the room has not been cleaned properly for a long time. Upon arrival I wrote to the management about the issues, but never received a reply. I honestly don't think that this is fair to pay for a 3 ppl room and to find out that you have to pay extra for the third bed.

We booked a room for 2 adults and child- this is what says on my booking. The room was not prepared for 3 guests- we only had 1 double room. When I mentioned this to the staff they told me that they can add one more bed for extra cost. I told Them that I paid for 3 people but they said that was not right. We didn’t even had 3 towels in the room.