Arthotel Stalowa 52

While the hotel facilities and rooms are to a pleasant standard, the front of house receptionist and staff mannerisms were appalling. We parked opposite their hotel, which was muddy on the night we arrived. They complained grumbled, passed angry remarks in our presence with the dirt that came off my young son's shoes. They lifted the door mat in disgust, with angry muttering and stomping and hard stares at the children. They then proceeded to blame my 1.7 kg dog saying it was dog mess, that was in my arms. Despite correcting them, they continued to blame the dog over the next 2 days and rolled their eyes every time we walked past. Never greeted or smiled our way. We were made to feel very uneasy and unwelcome through our entire stay. I felt the need to take pictures of the room condition so I would not be needlessly charged, and found myself cleaning the floor for fear of complaints. They skirted the area the children were sat in at the reception, while we waited for our room, looking in disgust. When I spoke of their manners, the receptionist remarked " because the guests complained of the smell of the mud". The guests were cheerful and even greeted our little dog, this was certainly not the case. And it would absolutely not warrant their rude manners. They may allow pets, but they most certainly are not pet friendly ..let alone child friendly. This is not a family stay hotel. My son asked for salt "Yes, you already made me so much cleaning work with your dog poo".