Shangri-La Boracay

I had high hopes given the good reviews but we were quite disappointed. We booked 3 nights at the Shangri La Boracay, and had a very problematic stay due to so many issues. To keep it objective, here are are pros and cons: Pros: 1. Food program was solid all across the resort, though breakfast is quite crowded, so come early for that. 2. Facilities are beautiful and well kept, including 2 beaches and if you have kids, the entertainment center has all sorts of arcade and board games 3. Rooms are spacious 4. They have a robust activity schedule, but note most activities cost extra, like kayaking and paddle-boarding. Cons: 1. Service is inconsistent all across. We noticed a lot of inefficiencies and lack of communication between teams. For example, disturbance from cleaning staff unnecessarily ringing our room 15 times on two days after the room had already been “cleaned”. 2. Power went out at least 5 times every day across the entire resort. Even in good weather. 3. Internet is very poor 4. TVs are small and hard to cast. Not all rooms have Apple TV. 5. Cleanliness was not at a 5-star level. We had an incident where we found living cockroaches crawling over the bar area. More on this below. 6. Spa massage (03/28) was awful and extremely painful. Likely one of the worst I’ve ever had. The masseuse (Dolly) did not care I was sunburnt and was quite unprofessional in her delivery, exhibiting an angry demeanour. 7. Food is overpriced - a 25% markup

I will never go to a different hotel in boracay other than Shangri La Boracay. Perfect stay with the family!!!!!

Staff and service incredible Made our daughter feel part of the their family team. Incredible amenities at the pool and private beach. The dinners at clifftop seafood restaurant were first class and the views incredible. One of the top resorts we have ever stayed in and didn’t want to leave. Sadly all good things must come to an end.

Exceptional service. The property was beautiful far away from crowds. Good variety of food and services (ie scheduled shuttles to station 2). A lot of activities for kids - very kid-friendly. Our villa hosts Junee and Erwin were a joy to work with during our stay as with all the staff who assisted us and made our stay as wonderful, relaxing and fun for our kids. Many many thanks to the Shangri-la Boracay team who made our return back the Philippines as wonderful experience as ever.