The Piccolo Hotel of Boracay

The hotel was ok. I was disappointed upon checking in because the staff was not including my 11 yo daughter to use the services in the hotel. Although i booked for 6 people( 4 adults, 2 kids: 16yo and 11yo). They made me pay for my 16 yo for her stay since they said she is already considered adult on their age limit. My 11 yo was nonexistent on the count, meaning they are not proving her with towel to use for the room or for the pool and no complimentary breakfast for her eventhough the booking says child under 12 yo stay free. The only want to provide service to 5 people that was paid for the booking. I had to demand to speak to the hotel manager since she was included in the count when i made the booking for 6 people. They ended up giving her a towel to use for shower and pool towel but i still had to pay for her breakfast each day since the 5 of us had complimentary breakfast included in the booking.

I booked a family room and expecting two bathrooms for a guest of 8, they gave me a big room and the 8 of us has to take turns using the bathroom. When we first stepped in the room, floor was very sandy and took them the next day to clean it. The elevator is small and not air conditioned. Food was mediocre and the place is quite a walk from the beach. The only saving grace is their staff, very friendly, accommodating and good customer service. Would I book again, no.

Room was comfortable, breakfast excellent, and the staff great. Only issue is the design of the hotel, with rooms circling two internal courtyards with pools that amplify all the noise. Kitchen staff start work around 5.30am, kids are playing in the pool by 7am, and the noise of both is louder than it otherwise would be due to the layout. If you're fantasising about long lie-ins, or you're a light sleeper, this isn't the hotel for you. Otherwise everything was great.