Crimson Hotel Filinvest City Manila

This is my go to whenever I am visiting family in the area. The hotel is just walks away from two malls and is very convenient. Though the hotel is showing its age. Staff were courteous and always greets you.

My family and I stayed for 1 night to celebrate my brother’s bday and we all had a great time. The staff and service are exceptional and makes everything worth the 5 star rating.

We stayed recently and understand that there has been high occupancy during the period. However, I would like to feedback that the occupancy/room inventory team should expect high occupancy period and should strictly impose the 12noon check-out policy. What happened was we booked for 4 rooms and there was none available until 6:30PM and got into the rooms at 7PM. Despite several follow ups and going back and forth at the front desk, nobody attended to us very well and it was really frustrating. The front desk staffs keeps promising they will find us and give us an update on the status but nobody ever did kept us posted and just let us kept hanging around the lobby without any comforting attendance nor words. Half of our stay was wasted and what we get is only discount vouchers for meals which is not really helpful to the situation given the fact that you will also earn when we use the vouchers at your café/bars. Our stay was for my moms birthday celebration and a send-off as I will be leaving for overseas work as well and will not be with my family for another year. We were expecting a "supposed to be" great family bonding and time during the stay but we felt that plenty of time were wasted for hanging around the lobby for almost half day. I hope you will find ways to strategize your room availability. It will be hard to recommend this hotel despite its great facilities/rooms/accessibility if they lack manageability on their occupancy and level up the customer service.

The staff at the Crimson Hotel was very nice and helpful. The secured transportation to the airport for our family. They also provided free transportation to the local hospital for an infection I had picked up.