Intercity Hotel Nizwa Deutsche Hospitality

I paid extra for an executive suite, which is supposed to sleep 4. It does not. It has one king bed and a small couch. The front desk claimed this was a sofa bed, but it is not. It is too small, neither wide nor long enough for one adult, two is impossible. An extra rollout bed, which is very hard and uncomfortable was to be another extra charge until we complained. The front desk staff never made comments on the room when they saw 4 people checking in. And we had to argue with the manager at 11pm for not being charged for a rollout bed. The manager was lying about the reservation, saying the room was not for 4 and that the children were under 2 on the reservation, which they were not. Only when we challenged him to come to the room to look at the reservation and explain how 4 people could sleep did he relent on the extra charge.

Very good value for money in a brand new hotel (opened Aug 2020). Chose executive suite for family of 4 (has sofa bed which was ok for 2 little kids). Pool on the rooftop made for a nice swim. Breakfast was ok.