Scenic Hotel Bay of Islands

On the night of Matariki, we were staying at this hotel when some strangers started banging on our door in the middle of the night. We were terrified, and our child woke up crying. We couldn't sleep for the rest of the night. When we checked out and reported the incident to the management, they dismissed our concerns, saying that it was Matariki and that everyone in the area tends to be drunk and act strangely. We felt very unsafe during our stay.

The swimming pool temperature was very cold. They are on solar heating as i was told but could not last very long in the pool. big let down for the kids. As this was the main reason we decided to stay in this hotel

Room was a good size, good value for what we paid, private, quiet and very clean and tidy. Beautiful grounds, kids enjoyed the pool. Good location- walking distance to the beach, main restaurants and shops in Paihia, but hotel is set back off the main road, so no street noise.

Our stay was not want we expected i booked 3 deluxe rooms for myself and my children and their children was 11 of us all up my husband has had a traumatic brain injury and cant walk on 1 side i rang reception area and asked questions so i was too believe it had what i needed which 1 being a kitchen as he requires a different menu to us in saying this i should of made it absolutely clear with reception guy. We paid a huge amount to stay there not that pleased at all actually dont think ill go there again. We arrived and had to wait another 20 to 25min after check out rooms werent ready yeah not our ideal place to be, but we made the most of it but really difficult with a TBI injury husband.