Sofitel Marrakech Lounge and Spa

I have going to Sofitel since 8 years and I could not believe the terrible experience with had me and my son. It used to be a Lovely hotel with great service but I must admit that the level of service has changed a lot! This is definitely not a 5 star level of service! I booked a Junior Suite 6 weeks in advance and specifically requested a beautiful view on the garden and Swimming pool so I can check my son. Instead we had a junior suite very dark, I felt in a cave with view on a concrete roof of the parking. I mediately requested another room. We arrived at 5.30 pm after a long plane journey and my son was looking forward to jump in the pool. Instead it took 2 hours and half to check in o finally placed us in a decent room they charged us 1,500 Dirham extra per night! We were there to relax on holiday but instead we had the laundry service knocking at our door and stepped in directly inside our room without our permission at 8am! And to make sure we were not going back to relax then they called at 8.15 am to explain why they entered our room without permission! This happened also in the evening when I showered before getting ready for dinner and I heard voices in my room. It was the room service checking from inside my room if I needed something ! And just to wrapped up the quality of service: I made sure our luggage and taxi from the hotel (which is 3 times the price of a normal taxi so you would expect high service.) were ready exactly at 4.45 pm to take us to the air

The property and services were excellent. I will recommend to family and friends!

I stayed in the Sofitel lounge and spa part of the hotel. I booked the junior suite I think it was a newly refurbished room as it looked and smelt very new. The room had everything I needed. Staff were extremely friendly and also very helpful. You get free access to the So Lounge, Sofitels night club, as part of your stay. I didn't go but did sit in the garden and smoke shisha on a few nights which was open til 4am.