Villa Mercedes Merida, Curio Collection by Hilton

First impression in the pictures, aesthetically pleasing. Actually arriving at the hotel it was rather disappointing. Arrived an hour prior to check in and was told to wait until 3pm, no problem. We waited until 3pm and saw a family walk in and were immediately helped with their luggage and everything. Their room was ready and they went upstairs. Initial thought was maybe my room is ready. To my surprise, it was not. Waited maybe 15 more minutes and was not updated at all. Decided to walk up to ask and they told me it was ready. When were they going to notify me the room was ready? The room itself was very outdated. The air conditioning took forever to work, there was limited plugs around the room, and the shower area seems to flood the bathroom every time unless there’s a towel to block the water.

Perfect hotel for our little family, the kids enjoyed the pool and the breakfast buffet was delicious with options for all, friendly staff.

We have a good stay at Presidente, but is super noisy if you want to sleep in is impossible, you hear kids in the pool or someone walking near by your door. The location it's very convenient but not to have a good rest.