Novotel Mexico City Toreo

I need to start by saying the front desk was so helpful and accommodating. This hotel is not in a tourist area, that is our fault for not realizing. My bad is review is based only on the fact that items that we bought were taken from our room. We had a bag with souvenirs and we specifically made a trip to see the Virgen and bought really special items we had blessed for family and the entire bag with all of those things was taken. We realized when we were packing to leave but we all thought maybe it was in one of our backpacks, which never left our sight. It is extremely disturbing and disappointing that whoever cleaned our room just took our things. Honestly, I don’t think I would stay at a Novotel again.

Very nice, clean, and safe hotel. 3 day trip with my wife to visit family. Staff spoke english (if you need it) and they were very polite. I thought the shower was a terrible design. It left the bathroom floor wet. The exhaust vent in the bathroom was weak also. Room was very spacious and had plenty of furniture. Everything else was comparable to a 3 or 4 star hotel. Side note...there were no wash cloths provided. There were bath towels and a hand towel. My first visit to Mexico, so I'm not sure if its normal to not have wash cloths, but they provided shower gel with no wash cloth.