Hotel Lucerna Culiacan

Whenever I visit my family, I stay at Lucerna as it's comfortable and in an easy location for me to visit everyone around Culiacan. I've been staying there for years and I can say the staff is helpful and well informed. They are also very flexible and understanding. We were supposed to check out on the day Culiacan went into shutdown due to the capture of one of Chapo's sons. Though short staffed (understandably so), the staff did everything in their power to help ease people's anxiety and provide services above and beyond. They kept the restaurant opened to feed us, and were super easy to work with to extend our stays until safer dates. I was already a loyal stayer at Lucerna, but after that experience they have elevated my loyalty. Also I highly recommend staying on the executive floors. It features happy hours, continental breakfast, and fully stocked mini fridges in the rooms.

The Hotel restaurant was very good. We had dinner with the grandkids. Also, the Hotel was very nice, secure and the staff were very friendly and helpful. Thank you, Richard Velo

Lucerna is a beautiful hotel with very friendly and accomodating staff. We really felt like they cared about us and the quality of our stay. We had two major issues, both of which were resolved. The first was the cleanliness - though the room was spotless, there was mold on the tile walls of the shower. I waited to see if it would be cleaned the next day, but it was overlooked again. When I informed the front desk about it, they were very surprised and assured me it would be resolved. True to their word, the shower was spotless the next day and every day thereafter. The other issue was the laundry service. Do NOT use this laundry service! I had a blue t-shirt that was splattered by salsa one night during dinner (courtesy of my toddler son). The laundry at the hotel failed to remove the spots. Their solution was to send it out to the tintoreria, where they decided to *bleach* the shirt. (Has no one heard of Oxi Clean or Shout?) The shirt ended up ruined and I demanded a full refund. The tintoreria refused to honor the request, but Lucerna management graciously ate the cost and gave me a full refund. In summary, we liked the hotel very much and the staff were top notch. The location is very convenient and an added benefit was that this was the most 'tranquilo' hotel in the area - perfect for a baby with an early bedtime. If you avoid the laundry and make sure to notify them early of any issues that may come up, your stay should be quite nice.