Zomay Beachfront Hotel Holbox

Initially our AC didn’t work. Eventually they moved us to another room (a downgrade from bungalow to standard double). They never offered to reimburse the price difference. Later we requested it and they said they couldn’t reimburse us, but could credit us 2 pizzas and 4 drinks at the restaurant. Breakfast was supposed to be included, but was very limited on day when gas was broken. No offer to reimburse or credit lunch later. Our new room had a light hanging solely by a cord and detached from the ceiling (dangerous and we hit our heads a few times but dealt with it because we didn’t want to move again). The bathroom had a rotting door to the outside merely secured by a small latch lock (any knowing person could easily get in). The shower was dirty, with sand on the walls and floor. One day there was a scorpion in the shower (probably got in via holes in bottom of rotting door). Safe was not mounted One day I watched them clean our room from a far. The cleaner left the door open while she walked to another building to get new sheets and towels. Anyone could have come in and she let in mosquitoes. They are not good about picking up the dog poop by the bar and on the walkway to rooms. The floor of the outdoor rinse showers are rotted and dangerous for little kids. The restaurant staff were amazing. The food and drinks were excellent. The beach was clean and nice for swimming with little kids. Great place to watch sunset. Go there to swim and eat, but do not stay there.

Holbox is stunning and great if you just want to stay at the beach all day. The hotel itself is very barebones. This is not a kid friendly hotel and even if I had just come alone or with my husband I would have been pretty disappointed with the accommodations. The location is fantastic and if you are just looking for a place to rest your head, this will absolutely do. The travel to get to Holbox isn’t easy, so the expectation was that the hotel would be “worth it”. It wasn’t. Pros: The beach access is perfect, the hotel food and bar were great. Staff was kind. Cons: sleeping situation was tough, our room had trouble getting cleaned regularly and obviously the water situation is really tough.