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Mex Hoteles

3 1/2 star hotel
8/10 Good
(380 verified Hotels.com guest reviews)
See verified family reviews (2)

About the hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Change of towels is available on request.

Nearby attractions

Mex Hoteles is located in Downtown Cancun, a neighborhood in Cancun, and is near the airport. Puerto Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Costa Occidental de Isla Mujeres National Park and Xoximilco. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. Spend some time exploring the area's activities, including outlet shopping.

Popular amenities

Family friendly

Outdoor pool
Snack bar/deli

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Luggage storage
Multilingual staff

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)

Things to do

Fitness center
Outdoor pool

Outdoor

Pool sun loungers

Conveniences

Elevator

More

Smoke-free property

Nearest Airports

Airplane
Cancun International Airport
15 km from this hotel
Cozumel International Airport
73 km from this hotel
map

Reviews that mention...

Family Reviews

for Mex Hoteles
star-fullstar-fullstar-fullstar-emptystar-empty

3 out of 5 stars

2 reviews

Review data

5 star reviews

50%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

50%

We have selected a sample of reviews which reflect what families have said about Mex Hoteles

Latest reviews (2)

R

Robyn

31 Dec 2023 - 2 Jan 2024
reviewed on expedia

5 out of 5 stars

I’ve stayed here 3 times. It’s safe for solo travelers, families & group trips. The rooms are huge & spacious with a fridge & microwave. Some of the rooms come with a balcony. I definitely enjoyed my fruits & breakfast poolside in the rooftop. The customer service is wonderful. The area is perfect to anywhere the mall is 5 mins away, hotel zone is 10-15mins & food options everywhere. You can’t wrong here. You can even boom yours directly too ask for Natalie/Natty at the front desk. Starbucks in the lobby.
E

Erica

26 Jul 2022 - 2 Aug 2022
reviewed on orbitz

1 out of 5 stars

We had a terrible experience at this hotel, we were treated awful by the manager. We added a friend to our trip and contacted expedia about it, they contacted the hotel and it was agreed that at arrival it would be an additional $18 per night for her. When we get to the hotel, the receptionist stated that yes they received the message but that it would be the same price for an additional room, we were hesitant because she would be by herself, but said sure why not it would give us an extra bathroom for her. On the 3rd night they cancel my friends entry card and stated that she owed a balance of around ~$300. We asked why, if we paid for the week in advance. They stated that their receptionist made a mistake and that they wouldn't honor what she quoted us, because it would come off of her paycheck. The manager tried to be manipulative and stated how can you do that to her family, they need housing and food. We said excuse me, She shouldn't have to pay a cent, the hotel should back up their employees and their mistakes. He even accused us of being liars and that a hotel would never charge that amount, we said No, this is our first time in this country and don't know about prices, we had a plan in mind, backuped up by expedia, and the receptionist changed it all up, if anything we feel defrauded and cheated. We ended up paying, but never coming back again, I would not recommend this place if you want a wholesome experience. They are getting reported to the business bureau.
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