Quinta Real Monterrey

3 hour delayed to check-in & then they tried to convince us that the new room was the same room as the one from our reservation. It clearly wasn’t. It was a regular room. Our reservation was a suite. Then the hotel receptionist stated our room wasn’t ready because it was still being cleaned. It was 5pm & check in was at 3pm. We arrived at the property at 2:30pm. Didn’t get our room until 5:15pm. Due to their delay, we missed out on 2 hours of priceless quality time with our relatives that we see every 7-10 years. We’re very disappointed. We will not be staying here again or recommending it to our friends/family or my 800,000 followers on social media. Plus no coffee maker in room. The valet was prompt & food was high quality quality at restaurant.