Nova Hotel

Check in to hotel is 2pm. We arrived at 325pm and room was not ready. Cleaning staff was very apologetic because they couldn’t understand why front desk would give us a room that other guests had just left and was barely being cleaned. I was HONESLTY expecting some kind of apology or even a credit of some sort from the actual front desk for the hours I was without my room, since it was his fault as he gave us a room that he should have known was not ready. I’ve been staying here for some time every time I go to Cadereyta to visit family. However, it seems they don’t care for actual customer service. Poor staff didn’t know what to do. Just found out today there is another new hotel in town. Might just give them a try since it seems Hotel Nova doesn’t care about my business.

I love this hotel any time I go to Cadereyta to visit I stay here. Compared to Maria Luisa and Best Western this is the best. it's clean, it's an affordable price, staff is super friendly and helpful. room is always clean and I love the cookies and coffee in the room. My kids enjoy it all the time. and it's near the plaza and my aunts house.