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JW Marriott Hotel Mexico City

5 star hotel
9.4/10 Exceptional
(1000 verified Hotels.com guest reviews)
See verified family reviews (2)

About the hotel

This smoke-free hotel features an outdoor pool, a restaurant, and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.

Nearby attractions

JW Marriott Hotel Mexico City is located in Polanco, a neighborhood in Mexico City, and is in the entertainment district and near the boardwalk. Notable landmarks in the area include Paseo de la Reforma and Palacio de Bellas Artes. Parque Zoologico de Chapultepec and Acuario Inbursa are also worth visiting.

Popular amenities

Family friendly

Free cribs/infant beds
Free rollaway/extra beds
Laundry facilities
Outdoor pool
Snack bar/deli

Wifi

Available in all rooms: wifi (usd 20 per day)
Available in some public areas: free wifi
In-room wifi speed: 50+ mbps

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
24-hour room service
Buffet breakfast available for a fee daily 6 am–11 am: usd 25 for adults and usd 14 for children
Coffee/tea in common area(s)

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Grab bar near toilet
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height electrical outlets in bathroom
Low-height view port in door
Roll-in shower (select rooms)
Transfer shower
Visual fire alarm
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Things to do

Fitness center
Outdoor pool
Sauna
Steam room

Outdoor

Pool sun loungers
Terrace

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Smoke-free property

Nearest Airport

Airplane
Benito Juarez International Airport
13 km from this hotel
map

Reviews that mention...

Family Reviews

for JW Marriott Hotel Mexico City
star-fullstar-fullstar-emptystar-emptystar-empty

2.5 out of 5 stars

2 reviews

Review data

5 star reviews

0%

4 star reviews

50%

3 star reviews

0%

2 star reviews

0%

1 star reviews

50%

We have selected a sample of reviews which reflect what families have said about JW Marriott Hotel Mexico City

Latest reviews (2)

G

Geoffrey

19 Nov 2023 - 20 Nov 2023
reviewed on expedia

1 out of 5 stars

I booked through Expedia for another day stay for family. The hotel should have asked me to re-enter my same credit card information for incidentals for the extended stay. They did not . As a result, the hotel refused to honor or accept my previously stored credit card. The hotel humiliated my family, and demanded that they pay for incidentals.
M

Michael

31 Mar 2022 - 3 Apr 2022
reviewed on orbitz

4 out of 5 stars

Great place, great location, great staff! Service was superb! Only two things about this hotel made it less than perfect… The cost of this location is higher than most, but I would likely do it again if I didn’t eat there as much as we did. The breakfast buffet was excellent, BUT, it wasn’t $100 good for a family of 3. Food was good, just not good enough for how much it cost.
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