Hotel Demetria

Upon our arrival the hotel front desk was very cold and indifferent. We arrived from another hotel and had hoped for the possibility of an early check in and where told that we needed to wait the 3 hrs in the lobby with all our bags. Our daughter got locked in the lobby washroom and it had a heater running as the door lock that was broken, so she nearly passed out. The pool area is run down as well as gym area with poor functioning toilets and doors with no lighting. When the rain storms came, our room patio door seal was damaged and water pooled into the bathroom which had an electrical outlet on the floor. We had to hurry to control water flow to that outlet as well as water that came from the ceiling. We told the manager and he didn't come to check at all. Instead one night we had one of the concierge (short man with a black suit) not even knock on our door and key himself in at 9:30 pm to quickly dash saying sorry with no real explanation for the disruption. The entire hotel staff seem rather disgruntled especially the very rude front desk lady who didn't even contact us before cancelling our room keys as she awaited for us to pay an additional room fee for having our kids in a room with 2 double beds. Having stayed in 6 different hotels during our summer long visit to Guadalajara, I would have to say this was the most unpleasant one. Most of the time we left the hotel to spend our days elsewhere. We will never return.